How We Work

How We Work

How we work

Being a Plan Manager, the NDIS will pay us directly. It will not impact on how much funding you receive whether you choose to use a plan manager or not. You just have to ask your planner to add this to your plan and tell them you want to use HR+ as your Plan Manager.


Submit invoice

Providers or Participants submit their invoices through our Gateway or email them to



We will seek your permission to pay the invoice either via email or through our Gateway.


Submit Claim

We will claim the invoice from NDIS MyPlace Portal.


Funds Received and Paid

If the claim is successful, we will pay the invoice.



We will send a remittance to your provider to confirm that we have paid the invoice.